1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at: service@culiynnoxy.com or call +86 18703875135.

Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address.

Please do not send products back without contacting us first. Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be:

• Unused or in like-new condition
• Free from customer-caused damage
• Unaltered
• Returned with all original components and accessories
• Returned with any clasps, backs, extension chains, pendants, charms, or accessories supplied with the product
• Returned with product inserts or instructions where included
• Returned in the original protective packaging where reasonably possible

Proof of purchase, such as an order number or order confirmation, may be required.

Because many Culiynnoxy products contain fine chains, clasps, decorative accents, pearl-look details, clear stone-look accents, or other delicate jewelry components, returned products should be packaged carefully to prevent damage during transit.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return. However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of:

• Excessive use or misuse
• Customer-caused scratches, bending, breakage, or other damage
• Unauthorized repair or modification
• Missing accessories or components
• Damage caused by improper cleaning, storage, handling, or use

For earrings or other products subject to hygiene-related return restrictions, return eligibility may depend on whether the product has been worn or used, subject to applicable law and any product-specific return conditions disclosed before purchase.

Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns, including:

• Personalized or customized products
• Gift cards
• Products clearly marked as final sale
• Worn or used products subject to hygiene-related return restrictions where disclosed before purchase
• Products damaged through misuse or improper handling
• Products modified or repaired without authorization
• Products missing significant components because of customer handling
• Other products expressly identified as non-returnable before purchase

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved. Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your Culiynnoxy order promptly after delivery. This is particularly important for delicate products such as:

• Bracelets, earrings, necklaces
• Fine chains, pendants and charms
• Clasps and fastening components
• Pearl-look or clear stone-look jewelry
• Other delicate jewelry pieces

If your order arrives broken, bent, scratched, damaged, defective, missing accessories, missing components, or incomplete, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number
• Product name
• Clear photographs of the product
• Photographs of the inner protective packaging and outer shipping package
• A photograph of the shipping label where available
• A short video demonstrating the issue where relevant (particularly helpful for clasps not closing properly, damaged or disconnected chains, loose connectors, earring closure issues, or detached components)

After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.

6. Basic Product Checks Before Return

For certain functional issues, our customer support team may first provide reasonable product checks or troubleshooting guidance, such as:

• Checking whether a clasp is aligned correctly
• Checking whether a chain is tangled
• Confirming that detachable components are properly connected
• Checking earring backs or closures, and inspecting connectors or extension chains

You are not required to continue using any product that appears damaged, broken, or otherwise unsuitable for continued use.

7. Return Shipping Costs

For preference-based returns (such as change of mind, incorrect size, colour, style, or product selection by the customer), customers are generally responsible for return shipping costs where permitted by applicable law.

If Culiynnoxy confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless otherwise expressly stated by Culiynnoxy, the return results from an error on our part, the product was defective, damaged, or incorrectly supplied, or applicable law requires reimbursement.

9. Return Address

Return addresses may vary depending on product type, fulfillment location, customer destination, warehouse location, and logistics arrangements.

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so. The correct return address will be provided after your return request has been reviewed and approved.

10. Return Packaging

Because Culiynnoxy products contain delicate components, customers should package returned products carefully to reduce the risk of damage during return transportation.

Where reasonably possible, please include the main product, clasps, earring backs, extension chains, pendants, charms, accessories, product inserts, and original protective packaging. Delicate jewelry products should be securely protected against movement, tangling, bending, or impact inside the package.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order (such as earring backs, extension chains, clasps, pendants, or other accessories). Any deduction will be based on the circumstances of the return and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm product identity, eligibility, condition, reason for return, and the state of any delicate elements. Approval of a return request does not necessarily mean a refund has been approved before the returned product has been received and inspected.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method. Once Culiynnoxy issues the refund, your bank, card issuer, or payment provider may require additional processing time before funds appear in your account.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from missing accessories, excessive use, customer-caused scratches, bending, breakage, unauthorized modifications, or improper handling.

15. Exchanges

Exchange availability depends on current product availability and inventory. Where direct exchanges are unavailable, the most efficient option may be to request a return for the eligible original product and place a new order for the preferred product. Please contact customer support before returning a product for exchange.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it at service@culiynnoxy.com. We will make reasonable efforts to assist before fulfillment begins, but we cannot guarantee cancellation once the order has entered processing, packing, or dispatch.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has been processed, an appropriate refund will be issued to the original payment method. Your financial institution may require additional processing time before the refund appears.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund. If a package is refused, unclaimed, or returned to the sender, please contact us so we can review the situation. Reasonable shipping or return costs may be deducted from a preference-based refund if such costs resulted from refusal or failure to accept an otherwise valid delivery.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time. Please contact us before sending any international return. We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following provided instructions.

20. Consumer Rights

This Return and Refund Policy supplements and does not replace consumer rights provided by applicable law. Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.