Contact Us

1. Customer Support by Email

For questions regarding orders, delivery, products, returns, after-sales support, or business opportunities, please contact us through our official support channel:

Email: service@culiynnoxy.com

Our customer care team reviews every inquiry carefully and aims to provide a clear and helpful response within 24-48 business hours (1-2 business days).

For faster assistance with an existing order, please include your order number whenever possible.

For product-related questions, please include:

• Product name
• Order number, if applicable
• A brief description of your question or concern
• Clear photos where relevant
• A short video if the issue relates to product condition, clasps, chains, or jewelry details

2. Customer Support Hours

Customer Support Email:
service@culiynnoxy.com

Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

• Order status and tracking
• Shipping and delivery questions
• Jewelry product information
• Product care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales requests
• Product specifications and materials
• Business and wholesale inquiries

To help us resolve your request efficiently, please provide your order number and the email address used during checkout.

If your jewelry arrives damaged, incorrect, or incomplete, please contact us as soon as possible and provide clear photos of the product and packaging.

4. Product Support

Culiynnoxy offers a curated collection of moon-inspired jewelry, including necklaces, earrings, bracelets, and other elegant jewelry pieces.

Our customer care team can assist with questions regarding:

• Product dimensions
• Materials and finishes
• Clasps and fastening details
• Chain and jewelry construction
• Product care instructions
• Included accessories
• Recommended use
• Product variations
• General product questions

Because jewelry specifications may vary between products, please include the product name when contacting us.

5. Business & Wholesale Inquiries

Culiynnoxy welcomes inquiries from retailers, distributors, commercial buyers, jewelry businesses, and potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

service@culiynnoxy.com

Please include one of the following subjects:

• Business Inquiry
• Wholesale Inquiry

If possible, include your company name, market information, expected order volume, and a brief description of your inquiry.

6. Company Operation Information

Brand: Culiynnoxy
Website: culiynnoxy.com

Legal Entity:
Hangzhou Fengmu Trading Co., Ltd.

Registered Address:
Zhejiang Province, Hangzhou City, Xiaoshan District,
Beigan Subdistrict, Jingcheng Road 458,
Hangzhou Jiangnan International Business Center, 2702-38

Unified Social Credit Code:
91330109MAEFTH89Y

Phone：+86 18703875135

Customer Support Email:
service@culiynnoxy.com

Hangzhou Fengmu Trading Co., Ltd. owns and operates the Culiynnoxy online store and is responsible for website management, customer service, order coordination, and related e-commerce activities.

We're Here to Help

From selecting the perfect Culiynnoxy jewelry piece to receiving and enjoying your order, our team is dedicated to making your shopping experience clear, comfortable, and reliable.

If you have any questions, please contact us:

service@culiynnoxy.com

Thank you for choosing Culiynnoxy.

Culiynnoxy - Jewelry inspired by moonlight elegance and golden beauty.